# StudioTorres IT Support

# Help & System Status

# This help site

Your documentation has its own website: help.studiotorres.com. Enter that into your browser and you'll end up back here. Simple name, easy to remember. Here are some quick features of this site:

• the forward slash key / will take your cursor directly to the search box
• or, you can click the magnifying glass
• In the upper right hand corner, there's a little icon that looks like a moon. Click it and the site will switch to a dark theme, saving your poor retinas from the blinding whiteness.
• Click the little icon that has a clock in it to see the pages you've visited recently
• Click the menu button to see a basic table of contents. (Some content headers also appear in the left sidebar on many pages.)
• Everything else should be self-explanatory, but if you have any questions, HMU fam!

# System Status

To see the status of StudioTorres web and email servers, visit status.studiotorres.com . The statuses on this page are updated every minute. If any of the services is unreachable after 3 minutes, I get a text and a notification on my computer so I can see whaaaaasup.

# Email, Calendar, Docs, Drive

StudioTorres Gmail | StudioTorres Calendar | StudioTorres Google Docs + Drive

# Efficiently Searching in Gmail

Having a hard time finding a message in gmail? Have a look at the quick gmail search tips to locate what you need quickly. I promise, your minimal 5-minute look at this page will pay for itelf in increased efficency!

# Office 365

Microsoft Office 365

• Use word, excel, powerpoint, etc. directly in the web browser;
• Download a copy of Office for your computer;
• Should you need it, you can also download the installer for the whole Microsoft Office Suite for your laptop/desktop;
• for more information, tips, and troubleshooting, see our Office Tips and Help page.

# Dropbox + Shared Files (in progress, sub-pages not present yet)

Dropbox

• files formerly in the AutoCAD share are now stored entirely on Dropbox in the folder Family Room
• for more information and troubleshooting help, see our StudioTorres specific instructions and tips on using Dropbox
• If you cannot see the Family Room when you login on the web, you're logged in to the wrong account. Here is how to get yourself logged in to the proper account dead link pending page creation.

# Content Management System (website)

Login to website control panel

• "Oh shit, I had a password for that but I have no idea...." Been there. I feel your pain. See our page on working with the content management system for instructions on how to reset your password yourself using your email address.

• For guides about:

  • adding new projects
  • adding, editing, or removing media assets displayed on the site (images, video)
  • adding, editing, or removing text on the site
  • modifying your bio entry, name, title, or contact info currently displayed on the site (in progress, coming soon)
  • or really anything else about our website...

• see our page on working with the content management system.

# Registrations, Other Passwords, Etc.

# Malwarebytes

If you need the license key to re-register your copy, get in touch!

# Lastpass

We have a family subscription for lastpass, so let's start using it! Speaking of passwords, Gmail is going to implement 2 factor authentication on all business accounts before the end of 2021. I'll be in touch about how we will migrate to that.

# What else?

Tell me what you need here and I'll do my best to make sure it's available for you!